We're committed to ensuring our tenants have the best possible experience when they rent with us.
How we help make the process easy
Individual or small group viewings
We want to meet you and show you around the property, so always aim to have individually lined up viewings so you have the opportunity to see the property with ease and ask any questions.
No ‘first come’ policy
We are an applications-based agency. So, all those who have viewed and wish to apply get an equal opportunity to submit an application and be consider by the landlord. No more rushing to pay the deposit first!
Simple Referencing
We will never ask you to use a referencing service that will cost you any money. We also understand that everyone’s circumstances are different and if you can’t provide the typical references, we will work with you to find a solution to providing the peace of mind the landlord requires.
Online lease signing
You can read the full tenancy agreement at home in your own time and then sign it electronically online. No need to come to our office to sign a tenancy agreement.
Interactive online inventories
That allows you to add as much detail as you want and upload photos if you feel something has not been documented accurately. You’ll get automatic reminders to ensure it is returned to us within the required 7 days timeframe.
Online Maintenance Reporting
Our online maintenance portal will walk you through your issue and in some instances offer simple troubleshooting options to get you back up and running as soon as possible. If it needs someone to attend to it, the system helps you to give us all the necessary information to make sure we get the right tradesman out to fix it.
Out of office key collection
If you need to move in to your new property outside of office hours you can collect keys from our key safes.
Free advice
Whether you are a tenant of ours or are renting from another agency or a private landlord, we are happy to offer free impartial advice as to your legal rights. We believe that all tenants should be informed and have the right to have a trouble free renting experience.
FAQs
How do I pay my rent?
The best way is to set up a standing order with your bank to pay over your monthly rent. A standing order is a regular payment that your bank will make on your behalf. Only you have the authority to change this with your bank, so don’t forget to cancel it when you move out. Our bank account details are:
Connell & McFadden
Account number: 16396563
Sort Code: 83-19-04
What happens to my deposit?
Once your application for a property has been successful, we’ll ask you to pay the full deposit for the property. This normally equates to 1 months rent + £100. This will then be registered with a Tenant Deposit Scheme, we use My Deposit Scotland, and it will be held and protected by them for the duration of your tenancy.
How do I get my deposit back?
Once you have moved out of the property, we’ll need to complete a final inspection, verify all your final bills have been settled, and obtain a forwarding address for you. Once this is complete we can instruct My Deposit Scotland to release your deposit to you. They will contact you to get you bank details and then send you the funds, they typically complete this within 5 working days.
What is a Private Residential Tenancy (PRT)?
The PRT came into effect for all tenancies started on or after 1st December 2017. They are an open ended agreement which lasts as long as you wish to stay in the property, or until your landlord uses one of 18 different grounds as notice for you to leave. For more info check here: https://www.gov.scot/publications/private-residential-tenancies-tenants-guide/
I want to end my tenancy, what do I need to do?
You will need to notify us in writing of your intention to vacate the property and end your tenancy (an email is fine!) Depending on the type of tenancy you have you will need to give the following amount of notice:
Short Assured Tenancy: 2 months notice
Private Residential Tenancy: 28 days notice
If you are unsure of the type of tenancy you have, you can work it out based on the date you moved into the property. If your move in date was prior to the 1st December 2017 it will be a Short Assured Tenancy, and anything after 1st December 2017 will be a Private Residential Tenancy.
Once we’ve received your notice, we’ll confirm your move out date with you and send you a move out checklist to help make the process as smooth as possible and also enable a quicker return of your deposit.
Can I get a pet?
We’re big animal lovers and we understand that more and more tenants are looking to get pets.
You will need to obtain written permission from your landlord before adopting a new pet, so make sure to get in touch with us before starting the process, otherwise you will be in breach of your tenancy agreement.
We can’t guarantee it will be a yes, and a number of factors will be taken in to consideration, but we’ll certainly advocate the benefits of allowing you to have a pet.
Report a Repair
The easiest way to report a maintenance issue or request a repair is our 24/7 online maintenance portal. It will walk you through your issue and in some instances offer simple troubleshooting options to get you back up and running as soon as possible.
If it needs someone to attend to it, the system helps you to give us all the necessary information to make sure we get the right tradesman out to fix it.
Emergencies
An emergency would be classed as loss of electricity, escape of water, loss of heating (in winter) and if you are locked out of the property.
For all other maintenance issues please report these through our 24/7 online portal here.
Please note, these contacts are for emergencies only, you may be charged for call-outs that are not considered emergencies, or that are caused by your own neglect.
Gas Leak
In the event you suspect a gas leak, it’s crucial you act quickly:
Turn off the gas at the mains tap, which is usually near the meter. Move the handle a quarter turn until it's at 90 degrees from the pipe to shut off the gas supply.
DO NOT turn any electrical switches on/off.
Open doors and windows to allow fresh air in.
Leave the property.
Call the National Gas Emergencies.
National Gas Emergencies
Ph. 0800 111 999
Water Leak
If you can, switch off the stopcock to prevent further damage.
If the leak is coming from another property, and you’re unable to contact the occupier, then please contact Environmental Health on the number provided.
Environmental Health
(Edinburgh Council)
0131 529 3030
Loss of Power
Loss of Power
If you are experiencing loss of power throughout the whole property, please check the fusses and circuit breaker. If this isn’t the issue, check if your neighbours are also experiencing loss of power and contact SP Energy Networks if this is the case.
If the loss of power is isolated to your property then please do report this to us through our portal.
SP Energy Networks
0800 092 9290
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